Warranty Policy of FengShuiLux.org
At FengShuiLux.org, the official site for the PhongThuyHanLong brand, we are committed to providing high-quality home decor and feng shui products. Our warranty policy is designed to protect your investment:
1. Warranty Duration
- All products purchased from FengShuiLux.org come with a warranty ranging from 1 to 3 years, depending on the specific item. The warranty period will be indicated on your purchase receipt.
2. Warranty Coverage
- This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorized repairs.
3. Claims Process
- To initiate a warranty claim, please contact us at [email protected] with the following information:
- Order number and purchase date
- Description of the issue
- Photographic evidence of the defect
4. Remedies
- Upon verifying the claim, we will either repair or replace the defective product at our discretion. The warranty does not cover shipping costs associated with returning the item.
5. Exclusions
- This warranty does not apply to products that have been altered, modified, or subjected to abnormal conditions.
6. Changes to Warranty Policy
- We reserve the right to modify this warranty policy at any time. Any changes will be posted on our website.
7. Contact Us
- For further questions or assistance regarding our warranty policy, please reach out to us at [email protected].
Thank you for choosing FengShuiLux.org. We appreciate your trust in our products!